Return & replacement policy
If a product arrives faulty or wrong, we replace it. Here are the rules.
When you get a replacement
• The product is faulty or doesn't work • You received something that doesn't match your order (wrong model, colour or size) • The product was broken or damaged on delivery
Time limit
Let us know within 7 days of receiving the product.
Unboxing video required
Record one continuous video from the moment you start opening the parcel until the end. Without a video we can't verify a faulty or wrong product claim.
How to request
Send your Order ID, a description of the problem and the unboxing video through any channel on the contact page. After checking, we'll arrange the replacement.
Not covered
• Damage from use or misuse • Requests after 7 days • Missing original packaging, box or accessories • Change of mind
Last updated: October 2026 (draft)