FAQ
Answers to the questions we hear most.
Are the products genuine?
Yes. We only sell verified products, and we take the photos ourselves so you get exactly what you see.
Do I need to log in to order?
No. A name, mobile number and address are enough. Logging in lets you see your order history, saved addresses and Cart from any device.
How much is delivery?
Charges differ for inside and outside Dhaka. Pick your area at Checkout to see the exact charge and total; nothing is added later.
How long does delivery take?
Every product page and the Checkout show the estimated delivery time for your area.
How do I pay?
Right now, Cash on Delivery: pay when the product arrives. Online payment with bKash, Nagad and cards is coming soon, with money off the product price.
What happens after I order?
Our team calls to confirm, then we pack and hand the parcel to the courier. Follow every step on the Track Order page with your Order ID and mobile number.
What if a product arrives faulty or wrong?
Tell us within 7 days with an unboxing video and we'll replace it. Details are on the return policy page.
Can I cancel an order?
Yes, by contacting us before the parcel is handed to the courier.